Contact Us
When gambling stops being fun
If you or someone close to you is struggling with gambling, the contact form is not the right place to turn. Support services that specialise in problem gambling are set up to help right away, and they work independently of any casino. Those organisations can talk you through your options, help you set limits, and point you toward tools like self-exclusion if that is what you need. Reaching out to a dedicated help service is the safest first step, and it keeps the conversation private.
Who reads your message
Our team works in English, and that is the language we read and reply in. If you write to us in English, your message will reach us directly and we can act on it without delay. Messages in other languages may take longer to process, so writing in English is the surest way to get a useful response.
Keep your personal data out of the form
The contact form is for questions and feedback about the site, not for sensitive information. Never send bank details, credit card numbers, passwords, or scans of identification documents through this form. No legitimate support team will ever ask you for that kind of material in a message, and sending it through an open form puts it at unnecessary risk. If a request seems to ask for those details, stop and treat it with suspicion. For anything involving your account or your finances, deal directly with the casino operator through their own secure channels.
Where else to get help
If you are not sure whether your gambling has become a problem, it is worth having that conversation with someone who knows how to help. Independent gambling support services are confidential, free to use, and available to anyone in Canada who needs them. They can help you work out what is going on and what steps make sense for you, whether that means taking a break, setting a budget, or stopping altogether. You can also find information on your own at your own pace, and many services offer self-help tools that you can use without talking to anyone at all.
For anything else, write to us in English and we will get back to you as soon as we can.